- Mon - Fri: 08:00 - 21:30
We aim to resolve complaints quickly, fairly and professionally. Here's how you can make a complaint and what will happen next:
If you have a complaint, please get in touch with us as soon as possible. We will do our best to resolve the matter promptly.
Contact us by phone, email or in writing with your details and a clear explanation.
We confirm receipt within 3 working days and give you a reference number.
We review your concern, speak to the relevant people and look into it fully.
We provide a written response within 15 working days with our findings.
You can ask for the matter to be reviewed by a senior partner, if needed.
If still unhappy, contact the Legal Ombudsman or the SRA for an independently.
You can make a complaint by phone, email or in writing. Our contact details are below:
859A High Road
Goodmayes IG3 8TG
Please mark your correspondence "Complaint" so it can be handled promptly.
Your feedback helps us improve and deliver a better service for all our clients.
If you are dissatisfied with our final response, independent organisations may be able to review your concerns.
The Legal Ombudsman handles eligible complaints about the service provided by legal professionals. You may be able to refer your complaint after receiving our final response, subject to the applicable time limits.
The SRA regulates solicitors and law firms in England and Wales. It deals with concerns about professional conduct and compliance with its standards and regulations.